Tuesday, October 30, 2012

Agent Spotlight - Jodi Rush

We have been fortunate to have Jodi as part of our team and family. She has been a great asset to our office. Her professionalism and knowledge of the travel industry have made her transition to our office seamless. Jodi enjoys domestic destinations such as New York and Las Vegas. She loves Disney and cruising. Her favorite resort is Grand Floridian and favorite port is Grand Cayman. Jodi's hobbies include reading, rooting for her home team the St Louis Cardinals and spending time with her family. She would love to help you with all of your leisure travel needs! Call her today at 636-625-8747.

Friday, October 26, 2012

Agent Profile - Laura Stumpe

Laura has been with Classic Travel and Cruises since its beginning. She loves meeting new people and making new friends whether in the office or while traveling. Laura takes the time to understand her clients' needs before planning their trip. It is important that she learn their expectations and any circumstances that could affect their vacation. She will be there not only before you travel but will follow up to make sure your trip went as expected.
Her specialty is romance vacations and she enjoys planning honeymoons and anniversaries. She has also focused on groups including family vacations and friend getaways. Her knowledge allows her to help you with any destination whether for 2 or 20 people. Laura's upbeat personality is an asset to the office and her clients.

Although she loves the beach, one of her favorite trips was Italy. The cathedrals were impressive and she truly enjoyed spending time with her sister. She would like to take a Meditteranean cruise or visit Ireland in the near future.

Wednesday, October 24, 2012

Airline Rules for Flight Delays and Cancellations

Don't count on airlines to compensate you for canceled flights or delays. They will often state they will take what they call "reasonable measures" to accommodate you. This doesn't always mean they will give you hotel or meal vouchers. You may receive a minimal amount that will not cover your expenses. We had a client recently receive $100 in vouchers during an issue in New York for hotel AND meals. That didn't cover the hotel much less anything else.

Airlines can change flights and don't have to keep your seat preferences. This happened recently to our honeymooners traveling to Hawaii. Their seats were confirmed and when the airline changed their flight without notifying us or the client, they lost their seats. We generally check when receiving flight change notices but they are not always sent. Be sure to periodically check your flight status or ask your agent.

Non-refundable fares mean non-refundable unless there is a weather delay or issue covered in the airline's policy. A no-show doesn't entitle you to compensation. Be sure to read all details when purchasing these discounted fares and consider travel insurance. It may be cheaper than booking the refundable fares and having a peace of mind when traveling during bad weather.

We always recommend travel insurance to help cover any incidentals that the airline doesn't cover for weather or medical reasons. Check with your travel agent for more details! We have great corporate reps to assist you when booking air only. They are familiar with the airline policies and can provide recommendations for your next flight.

Agent Profile - Christy Althage

Christy has been with Classic Travel and Cruises since it opened in 2010. Travel has been her passion for many years and she loves working in the industry. Her excitement shows when she plans fun trips for her clients. Her specialties include Disney, Florida, Mexico and the Caribbean. One of her favorite resorts is Beaches Turks and Caicos because it is amazing and wonderful for families. Disney remains a favorite because as your kids grow older, it is a new experience. Places that she would like to visit in the new future include Panama, Greece and Hawaii. She enjoys meeting new people, traveling to fun destinations, and spending time with her daughters.